eStore Frequently Asked Questions

Cookies are placed on your browser for your convenience, and the commerce system used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form.

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

If you're using Internet Explorer, go to the View menu and select Internet Options. Within the Internet Options window, select the Advanced tab at the top right, scroll down until you see a selection titled "Cookies" and make sure the "Always accept cookies" box is checked.

If you're using Netscape Navigator, go to the Options menu and select Network Preferences. Within the Network Preferences window, select the Protocols tab. There is a heading titled "Show an Alert Before" and a check box next to a selection titled "Accepting a Cookie". If this is not checked, you will automatically accept cookies without being warned by your browser.

We ship to Albania, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belgium, Belize, Bolivia, Brazil, Brunei Darussalam, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Maldives, Mexico, Monaco, Mongolia, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, U.A.E., Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, and Venezuela.

Our products are backed by a no-risk guarantee.

For Peachtree Upgrade purchases:
If, within 30 days of purchase, you are not 100% convinced that Peachtree is the best accounting program for your business, we will refund your money (less any rebate you may have received from the purchase). Dated proof of purchase and return of product is required. In order to process a refund, customers are responsible for returning their product.

For Peachtree Business Care purchases:
If, within 30 days of initial plan purchase, you are not 100% convinced that Peachtree is the best accounting program for your business, we will refund your money (less any rebate you may have received from the purchase). Peachtree Business Care is an automatically renewing plan and renewal terms must be cancelled at least 7 days prior to the renewal date to avoid being charged. In order to process a refund, customers are responsible for returning their product.

For Peachtree by Sage - Quantum purchases
If, within 90 days of purchase, you are not 100% convinced that Peachtree Quantum is the best accounting program for your business, we will refund your money (less any rebate you may have received from the purchase). In order to process a refund, customers are responsible for returning their product.

Our products are backed by a no-risk guarantee for first-time Peachtree customers. If, within 60 days of purchase, you’re not 100% convinced that Peachtree is the best accounting program for your business, we’ll refund your money (less any rebate you may have received from the purchase). Dated proof of purchase and return of product is required. In order to process a refund, customers are responsible for returning their product.

View our company Privacy Policy.

For credit card verification, you must enter the name and address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

Please remit all applicable state sales tax. Sales are subject to sales tax in every U.S. state (and Washington DC) with the exception of New Hampshire, Alaska, Oregon, Montana, and Delaware.

If you hold tax-exempt status, please contact our Sales department at 1-877-495-9904 to place your order. When you provide us with your Tax Exemption information (e.g. Certificate Number), we will set up your account and process your order without sales tax - no need to pay tax and then claim a refund.

The order form will ask you if you would like the product shipped to the same address as your billing address. If you do not want the product shipped to same address as your billing address, please de-select the Bill to the same address check box and enter delivery information in the Shipping Address form.

We accept Visa, MasterCard, Discover, Diners Club and American Express. You can safely enter your credit card information via our secure server, which encrypts all submitted information.

We don't think you should pay for your order until it is actually on its way. We will not bill your card until your product(s) have actually shipped.

At this time, we only accept credit cards for online purchases. You can safely enter your credit card information via our secure server, which encrypts all submitted information. However, if it is more convenient, you may place your order by phone at 1-877-495-9904.

No. Your card number should be entered in as a continuous string of numbers.

There are a number of reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service at 770-724-4577 Monday through Friday, 9 am to 7 pm Eastern Standard Time. Please provide them any error messages you may have received, as well as your details.

Use the Access My Account link from the left-hand navigation menu, and log in. A list of your orders will be displayed, along with their current status. If you wish to view order detail, select the Details link beside the Order Number you want to view.

To see the shipment status of your order, you can use the Access My Account link from the left-hand navigation menu, and log in. A list of your orders will be displayed, along with their current status. Select the Details link beside the Order Number you want to check, and the order status will be displayed, along with the other order details.

You can easily retrieve your tracking number by viewing the details of your placed order. Use the Access My Account link from the left-hand navigation menu, and log in. A list of your orders will be displayed, along with their current status. Select the Details link beside the Order Number you want to check, and the order status will be displayed, along with the other order details.

Use the Access My Account link from the left-hand navigation menu, and log in. A list of your orders will be displayed, along with their current status. Select the Details link beside the Order Number you want to view, then select the Print Page option on the Order Detail screen displayed.

If your product has a serial number or unlock code, this information will be e-mailed to you in a separate e-mail to your confirmation e-mail address. Also, you can retrieve your serial number or unlock code by viewing the details of your order via the Access My Account option (select the Details link beside the Order Number you want to view, and you will be able to retrieve any serial numbers required).

Note: It may take a few minutes for serial number information to be updated back to your on-screen order.

First, make sure you have the correct serial number or unlock code. You can retrieve your serial number or unlock code by viewing the details of your order via the Access My Account option (select the Details link beside the Order Number you want to view, and you will be able to retrieve any serial numbers required).

If it is still not working please contact our Customer Service department at 770-724-4577 Monday through Friday, 9 am to 8 pm Eastern Standard Time.

Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to our fulfillment service and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to our fulfillment service and can no longer be changed by our system.

Please contact our Customer Service department at 770-724-4577 Monday through Friday, 9 am to 7 pm Eastern Standard Time.

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. Your credit card will not be charged until all items on your order have been shipped.

Please contact our Customer Service department at 770-724-4577 Monday through Friday, 9 am to 7 pm Eastern Standard Time.

If you require technical support or need assistance with your Peachtree product, please take a moment to review one of our product Support Plans. Fast answers to any questions you have about your Peachtree Accounting software are just a phone call or e-mail away with a Peachtree Customer Support Plan.

For useful hints on getting started with your new software, "how-to" tips, and frequently asked questions, access the Peachtree Knowledge Center. You will be required to create a Peachtree Passport account prior to accessing the Peachtree Knowledge Center. This will enable you to establish a username and password that is designed to provide you with added security when accessing and executing tasks online on our Web site.

If you are still experiencing difficulties or have additional questions, feel free to call a customer service representative at 770-724-4577.